Frequently Asked Questions

• What happens once I submit my order?
• How can 101pharm.com offer such low prices?
• Will you sell my email address to a third party?
• What is SSL Encryption?
• What are generic medications?
• Is this legal?
• How can I be sure of the quality of the medication you offer?
• Why do the generic pills I received look different?
• Should a client contact customer service by phone or email, how long will they take to respond?
• Do you notify clients of when to expect their orders?

What happens once I submit my order?

Your order is dispatched through our order system to a licensed pharmacist who will review the information you have submitted, and approve or decline your request.

How can 101pharm.com offer such low prices?

Just like any online pharmaceutical broker, 101pharm.com medications are less expensive than those available at your local drugstore. We don't pay for branding, marketing, advertising, or have a costly sales staff or overhead.

Will you sell my email address to a third party?

We are fully dedicated to protecting your privacy and security. 101pharm.com vigorously opposes the sending of unsolicited email (spam). We have made every effort within our power to discourage and prohibit the sending of spam. 101pharm.com does not allow anyone to use our products or services for the purpose of sending spam. If an affiliate uses our products or services for the purposes of spamming anyone, their product license and/or service contract will be revoked without refund. We are highly sensitive to the privacy of each of our customers, and will not make their name, address, or any other information that they have provided us available to anyone!
101pharm.com may determine, at its sole discretion, whether a customer is spammed. There are a number of factors we use to determine this, including, but not limited to: complaints sent to abuse report addresses, SpamCop reports, and complaints sent to any 101pharm.com upstream providers.
Rest assured that our online order system makes use of the latest security encryption technology to guarantee that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.

What is SSL Encryption?

SSL Encryption, or Https, is a technique used to safeguard private information sent online. To prove the site's legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) to encrypt IDs, documents, or messages, so as to securely transmit the information via the World Wide Web.

What are generic medications?

Generic medications go by the name of their main active ingredients. Generic medications and their brand-name equivalents are identical, apart from their appearance. The only real difference is that, as with all branded products, you pay more for the brand than for the generic version. Making an exact copy of a medication, called a generic version, is quite simple. Our state-of-the-art laboratories are able to replicate all major brand-name medications quite easily, and complex and routine testing assures us that our products are an exact match. We also provide you with a 100% money-back guarantee if you are not satisfied.

Is this legal?

There are different laws in different countries for importing drugs for personal use. US FDA regulations allow for the importation of personal medication required for a 3-month period. US residents are already importing medication from Canada, India, and South America, and are traveling to Mexico and Canada to purchase drugs all the time. Americans are fed up with huge prices at local pharmacies, and Congress is allowing them to buy drugs from other countries to combat this injustice. World-class drugs are now within reach of any individual being squeezed by the high cost of prescription medicine.

How can I be sure of the quality of the medication you offer?

All generic products are made by overseas pharmaceutical manufacturers in state-of-the-art manufacturing facilities. These are the very companies that manufacture (and export in bulk) the drugs that go into the making of the world's best-selling brands. In the new global economy, manufacturing is increasingly being outsourced to overseas facilities of parent companies or third-party suppliers. Any new advances in manufacturing technology are naturally invested in these overseas facilities, rather than in pharmaceutical companies' little-used US and European factories. Our drugs are manufactured in state-of-the-art facilities that fully comply with the Good Manufacturing Practices (GMP) stipulations laid down by the US FDA.

Why do the generic pills I received look different?

The contents of your generic pills are absolutely the same as those of the branded versions. The difference lies in their name, shape, and color only. Manufacturers of generic drugs cannot use brand names on their pharmaceuticals, as that would constitute a breach of copyright; using the names of well-known ingredients, however, is absolutely legal.

Should a client contact customer service by phone or email, how long will they take to respond?

A customer service representative will either call or email the client within and no later than 48 hours after initial contact.

Do you notify clients of when to expect their orders?

The client is sent an email stating that the order has been shipped and when to expect it - i.e., the Estimated Time of Arrival (ETA) quote.